Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: PO Box 563, Elk Grove Village, IL 60009. Delivery shall be deemed to have been made by You to us five (5) days after the date sent.



  • Copyright

  • All content appearing on this Web site is the property of Rawhide Distributors, Inc. Herein known as "Rawhide Distributors". Copyright © 2005-2013 Rawhide Distributors, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2005-2013 Rawhide Distributors, Inc. All rights reserved.



  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Rawhide Distributors. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Rawhide Distributors or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Rawhide Distributors and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Rawhide Distributors believes that customer conduct violates applicable law or is harmful to the interests of Rawhide Distributors and its subsidiaries.



  • Privacy Policy

  • We respect your privacy. Therefore we never share or sell your personal information with any third parties unless required to do so by court of law. Any information collected through this site is intended to be used for this transaction only unless authorized by the repeating order agreement. Your personal information is secured via SSL (secure Socket Layer) Technology. Rawhide Distributors may use your information to contact you about an order.



  • Consumer Agreement

  • You may purchase merchandise from this Web site by using any one of the payment options we offer. Rawhide Distributors reserves the right to change its payment procedures at any time without prior notice to you.
    REPEAT ORDER AGREEMENT: By selecting an Repeat option you agree to and authorize Rawhide Distributors, and/or their processing agent(s), to retain and use the information on the order to automatically bill your payment method for future shipments in the amount indicated, which will automatically appear on your statement at the frequency selected. You may cancel this automatic billing at any time by contacting us with reasonable time for us to act on your cancellation request prior to your next repeat order. By selecting a drop down Repeat option and submitting your order at check-out you agree to have placed your signature, in electronic format, and agree that electronic signature has the same validity and properties as a traditional hand written signature, on the Recurring Payment Authorization Form which gives us your authorization and permission to charge your payment method for future orders at the frequency specified, until you notify us to cancel the order. You agree that from time to time as necessary the prices may be adjusted, and agree to the adjustment and accept the adjusted price with prior notice to you on an invoice included inside the previous order shipment. You agree to the terms and conditions which apply at the time of the original sale, and any terms and conditions that may be added, changed or updated thereafter, with or without prior notice to you, to any and all orders shipped automatically as provided by this repeat order agreement.
    Repeat order product pricing is fixed on an annual basis*. The repeat order product prices are updated to the current storefront price, and the discount is recalculated in your favor, on the repeat order anniversary. The maximum product price increase will never exceed 10% using this method.
    *Repeat order recalculation may occur at any time if special circumstances arise, but only with prior notice to you found on the invoice in the previous order shipping box as described above.
    Repeat order shipping amount may fluctuate slightly each month due to the constantly changing fuel surcharge price that is determined by the delivering carriers.

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  • Shipping & Delivery

  • Link to Shipping Agreement
    Link to Shipping Price Information

    SHIPPING AGREEMENT
    The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If you provide a delivery address to an unsecure location, such as your home when no one is available to receive the package, the package will be delivered on your property without your signature. If this is unsafe, where someone else may take the package without your authorization, you may choose to go back to the "delivery address" section and provide us with a location where the package can be received by a person and/or signed for. Rawhide Distributors, or the delivering carrier, is not responsible for packages taken from a delivery location once delivered (as indicated by the carrier's delivery scan provided by the carriers online tracking information provided) to the location you instruct us to deliver to. We cannot be responsible for deliveries not received resulting from an incorrect address we are provided in the delivery address section.

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    Link to Shipping Agreement
    Link to Shipping Price Information

    SHIPPING PRICE INFORMATION
    An important note about shipping prices.

    We do not increase the price of our chews to offset shipping costs, nor do we increase the price of our chews to cover the entire shipping costs and then advertise "free shipping". If a storefront advertises free shipping, or free shipping after a certain dollar amount spent, they have that cost of shipping included in the higher price of their products. No carriers offer free shipping to merchants like us, so it has to be paid for somehow. We think it is not fair to the customer to pay a higher price for an item to be tricked into thinking they are getting free shipping.

    We offer a high quality product at a discount price, and keep shipping out of the product price.
    Rawhide chews are relatively inexpensive when compared to clothing or jewelry for example. Clothing is light in weight can be compressed into a small box, or shipping bag, resulting in a low shipping price for a high priced item. Jewelry is small and light to begin with so an expensive item can ship inexpensively. Rawhide chews cannot be compressed into a smaller box and when any quantity of rawhide is purchased the weight adds up to become a heavy box. The carriers charge either based on weight or based on size of the box, the greater of the two. At times shipping may appear expensive as a result of nature of our product being inexpensive, the inability to compress the order into a small box and the heavy weight being shipped. We offer our discounted rate from the carriers, not the list price without the discount. We do our best to keep shipping to a minimum knowing the facts about shipping, so we offer the discount price and do not profit on shipping.

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    Shipping Information and Details:
    Standard Shipping Includes (when available):
    1. Same or next day processing,
    2. Carrier of our choice,
    3. 48 states only,
    4. Cannot deliver to a PO Box,
    5. 3-8 day delivery (may take longer during holiday seasons).

    US Postal Service Priority Mail/Parcel Post Shipping Includes:
    1. Same day processing,
    2. Shipping to your home, business or a PO Box,
    3. Priority Mail: 2-3 day delivery. Parcel Post: About 3-12 day delivery.

    FedEx Shipping Includes:
    1. Same day processing,
    2. Shipping to your home or business only (sorry, no PO Boxes),
    3. 1-8 day delivery, may be longer during peak times such as holidays,
    4. May deliver by FedEx Truck to your home or FedEx may deliver your order to your local post office and your postal carrier completes the final delivery to your home.
    5. Fedex Home/Ground Estimated Transit Time Map.

    If you require faster delivery or prefer a different carrier than which is listed above then we can assist you. Contact Customer Care or call us at 888-364-2669.

    For instructions to add multiple addresses to the drop down selector on the previous page in the event you wish to save multiple addresses for different billing or shipping locations, or to change your name and/or address: Click to change or add delivery address..

    At this time Rawhide Distributors, Inc. ships merchandise to locations within the United States and the U.S. Territories, including Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands. Additionally, Rawhide Distributors, Inc ships merchandise to Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

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  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Rawhide Distributors, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.


  • Sales Tax

  • Rawhide Distributors charges sales tax for merchandise ordered on this Web site based on the Illinois state sales tax rate when shipped to locations within Illinois.



  • Warranties

  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Rawhide Distributors makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Rawhide Distributors SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Rawhide Distributors BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Rawhide Distributors. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Rawhide Distributors is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Rawhide Distributors. The inclusion of material on this server does not imply any endorsement by Rawhide Distributors, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Rawhide Distributors tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy

  • RETURNS:

    Returns of unopened and unadulterated products are eligible. Actual shipping charges and/or handling fees are non-refundable. Orders may be subject to a restocking fee. We're sorry, returns sent via collect freight cannot be accepted.

    To return an eligible product send the product, using a tracking and signature service, prepaid freight, to:

    Product Returns
    Rawhide Distributors, Inc.
    745 Birginal Dr Ste B
    Bensenville, IL 60106

    RMA - Return Merchandise Authorization Information

    To return a product that is defective, that you did not order, or that we sent you in error:

    1. Send us an e-mail, or use the Contact link at the top of the page, and describe the situation.
    2. Wait for us to reply to you with a Return Merchandise Authorization Number (RMA) within 48-72 hours.
    3. Tape the box securely for shipping and leave in the designated area for the courier to pickup.

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  • Miscellaneous

  • VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Rawhide Distributors and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of Illinois shall apply and both parties consent to the jurisdiction of the state courts of Rolling Meadows, IL. Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Rawhide Distributors with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Rawhide Distributors with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Rawhide Distributors. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.


    Country Of Origin and Processing Details
    Our products are made in Mexico, with the exception of pressed rawhide which is made in China. Pressed rawhide is only made in China economically. Even companies that advertise "all our products are made in USA, will have a disclaimer indicating their pressed products are from China.

    Rawhide from Mexico isn't any different than rawhide from US cattle. There is a difference is price. Our products are less expensive because there is a "marketing premium" paid for the Made in USA label, even though the made in USA label can be deceiving.

    Did you know some that claim "Made in US" can be deceiving? Rawhide material can be shipped to China, or any other country, then processed into dog chews, then re-imported into the US and can still be labeled Product of USA. Reason is, since the rawhide was exported as rawhide and re-imported as rawhide (just processed and shaped into dog chews) US Customs does not consider that enough of a change of the product to require the seller (by law) to mark it as made in the other country. So, the chew could have been processed in China, but carry a Made in USA tag. If wood was exported to China and cut to a different size the wood could still say made in USA. But, if it was made into a table, then it is enough of a change that US Customs would require the new table to say "Made in China". A change from wood into a table is enough of a change to require, by law, marking the product with the new country of origin. Check deeper into any claims of "Made in USA".

    There are minimum requirements established by the USDA for safety and your protection. The USDA requires certain heat treating requirements of rawhide dog chews to render them safe. With the requirements under the USDA, made in US or made in Mexico renders the chews safe.

    Our products undergo several inspections. A Veterinarian at the factory, the USDA, the FDA and US Customs inspects our products before they reach our distribution facility, then our QC department inspects them again at the distribution facility.

    Did you know to properly de-fat and ready raw hide material for processing, every rawhide manufacturer uses similar methods? Some manufacturers de-fat a little longer than others, making the chew "flavorless". Some fats are necessary for the pet to enjoy the product. Our processing removes the appropriate amount of fats and leaves flavor. Any company that claims they don't use chemicals to de-fat their products is not being truthful. Chemicals are necessary to de-fat the raw hide. The important part is to have those chemicals removed and/or neutralized before they are shaped into the chew that will be offered for sale.

    We post our processing information on-line for everyone to see. Our Veterinarians, clinics, shelters, groomers, boutiques and resellers are particularly interested in this information.

    Our processing details:
    •The raw hide raw material is soaked in an alkaline solution ((Ca(OH)2) to clean and prepare for quality control. Unacceptable material is trimmed and discarded. Acceptable raw material that passes our strict standards is passed to production.
    •Further cleaning to accepted raw hide raw material is soaked in a solution of water and ammonia sulfate ((NH4)2SO4) at the required temperature for the required amount of time to kill bacteria. (all temps and time are our proprietary recipe)
    •The clean raw hide is then sterilized in Hydrogen Peroxide (H2O2) at the required temperature for the required amount of time. This also has a desired side effect of making the raw hide the yellow-white color you are familiar with.
    •After the raw hide is cleaned and sterilized it has to be neutralized from the PH level achieved and necessary for cleaning and sterilization. The ammonia sulfate and hydrogen peroxide solutions are neutralized by giving the raw hide raw material a bath of sodium bicarbonate, also known as baking soda, (NaHCO3) solution at the required temperature and for the required amount of time. The raw hide raw material is no longer raw material now, it is edible rawhide.
    •The rawhide is then shaped and stored in our "greenhouse" (constantly temperature controlled room) until about 85% of the humidity is removed to achieve the desired hardness.
    •The product is then inspected again and the items that pass our quality control standards are either packaged for sale, or they are further worked with the FDA approved colorings and/or flavorings, re-dried, and then packaged for sale.

    At no time is bleach or arsenic used in our manufacturing process. No chemicals are left without neutralization during the manufacturing process.

    Our products are safe for your pets and ours.

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